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100% Accuracy Guarantee: We Pay the Costs if We Make a Mistake

At E-PickPack, we take fulfilment accuracy seriously. Mistakes in the pick and pack process not only cost money but can damage your brand’s reputation and lead to dissatisfied customers.

That’s why we’re proud to offer something that many other fulfilment companies don’t: a 100% Accuracy Guarantee. If we make an error, we cover the costs—no excuses.

Why a 100% Guarantee Matters

Most fulfilment companies strive for 100% accuracy but stop short of offering a full guarantee.

Errors can happen due to gaps in the pick and pack process, even when good staff work hard to correct issues on the go.

The reality is that human error can sneak in, especially during busy times or when key staff are unavailable.

At E-PickPack, we’ve designed a foolproof system that minimises the chances of errors, regardless of the circumstances. But if a mistake does slip through, we don’t just apologise—we fix it immediately and absorb the cost.

What Happens If We Make a Mistake?

In the rare event that one of your orders is processed incorrectly, here’s what we do to make it right:

  • Free Replacement Order: We’ll process and ship a replacement order at no extra cost to you.
  • We Cover Second Shipping Costs: We’ll pay for the additional shipping required to get the correct item to your customer quickly.
  • Return Management: If needed, we’ll arrange for the collection of the incorrect items from the customer’s UK address, again, at no extra charge.

We understand how important accuracy is to your brand’s success, which is why we take full responsibility when things go wrong, so you don’t have to.

Our Commitment to You

At E-PickPack, our team works hard to ensure every order is handled with precision. Our system and processes are designed to eliminate errors and provide peace of mind. However, should something go wrong, you can trust us to take care of it quickly and at no cost to your business.

Why Our 100% Guarantee Stands Out:

  • Accountability: We don’t just aim for accuracy—we stand by it. If we make a mistake, you won’t have to cover any costs related to that error.
  • Protecting Your Brand: We know that a mistake on our part can affect how your customers perceive your brand. That’s why we act fast to fix any issues and ensure your customers receive the right products promptly.
  • Full Transparency: With clear communication and fast action, we keep you informed every step of the way so you can maintain trust with your customers.

Ready for a Reliable Fulfilment Partner?

Choose E-PickPack for a fulfilment service you can count on. Our 100% Accuracy Guarantee means you can focus on growing your business, knowing that we’ll handle your orders with care and precision.